Siebel SSO Registration and TrainingWe are excited to announce that GE Healthcare is implementing Siebel CRM, an Oracle product, as our next-generation customer support system and we will go-live with it on Monday, May 16. Siebel brings our customers:

• An Online Web interface allowing problems to be reported quickly and easily
• Provides access to current status of case(s), including during off-hours
• As well as the ability to track past Service Request history and resolutions

Registration Help Guide
Please review this quick help guide to walk you through the process of registering for eService.

• SSO Registration Help Guide (power point 2.35M) Updated 5.9.11

Customer Training Sessions

Please review the training presentation to see what the eService portal looks like, how to use the functionality to enter and manage service requests and ask questions. Please feel free to pass this presentation to your colleagues.

• Siebel Customer Training presentation (Webex 25M) Posted10.21.11
• Siebel Customer Training presentation (.ppt 3.04M)
• Install WebEx Player
• Email Training Questions: SiebelIP@ge.com

Posted May 2011